I was delighted to be asked back to deliver training courses for the Nevis Landscape Partnership in Fort William.
One day was spent on Leave No Trace, followed by a day looking at customer relationship skills for the outdoors, a training event called 'Guiding the Extra Mile'. An engaged group of 11 people came together, from National Trust for Scotland rangers to freelance guides from the local area. A good day was had!
Nevis Landscape Partnership
April 18th 2018
Nevis Landscape Partnership is an innovative collective of environmental organisations, working together to protect and enhance the land. We offer a range of training courses from 'Leave no Trace’ (which has been delivered by Stef of Hands On Consulting for the past 3 years) to Customer Skills training which we believe is pivotal to our work, interacting with the public about the work that we do.
In 2018 we incorporated ‘Guiding the Extra Mile’ into our programme of training events. The first of these events in April 2018 was attended by our Trainee Rangers, our Conservation Officer as well as by freelance outdoor guides and staff from the National Trust for Scotland based in Glencoe.
The day was delivered by Stef Lauer who has shown a broad range of transferable skills in delivering other courses previously and the GEM course was no exception. Stef has the ability to engage with a wide range of participants and to still make it relevant to get the points across. She is a true professional to work with and makes my job a lot easier. Our staff gave great reports about the inspiring course and comments included:
“The course re-enforced that I am doing ok. Good to network with others in the industry.” and
“Stef has a great personality and delivery style – really enjoyed the day!”