I specialise in delivering Customer Relationship Skills Training for the hospitality industry across Scotland. Prior to delivering a training day to your business, I would like to take a holistic look at your establishment, even working alongside yourselves and/or your staff, and then tailoring the training to your requirements.

Some areas that will be covered in a training day are:

The Customer Journey
Creating outstanding customer experiences
Body Language
Social media
and lots more! 
 

Unlike many other trainers, I am a hotel manager by profession, having run establishments for a total of over 10 years and know about the challenges and opportunities involved in this industry.

Since every training is tailored to your business and your requirements – please get in touch to discuss your Hands On training session.