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Welcome to Hands on Consulting

Hands On Consulting is me, Stef Lauer.

I specialise in delivering Customer Relationship Skills Training for the hospitality and outdoor industry across Scotland. I take a holistic approach to your organisation, and tailor the training to your requirements.

Hands On is also your one-stop-shop for Leave No Trace Eco training and First Aid At Work training.

Approach

  • Hands on
  • Tailored to your requirements
  • Focused on practical delivery rather than theory

Outcome

  • Increased positive customer feedback
  • Improved staff satisfaction & retention
  • A comprehensive business review

How can I help you?

Adventure Tourism Guiding & Interpretation Training

May 9, 2019

I was lucky enough to spend a week with lecturers and students from Finland, Iceland and Scotland as part of an ERASMUS project in Fort William. 

The lead of the ADVENT project, Hulda Hauksdottir, has written this lovely reference. 

Latest News

A not so quiet Winter after all with a full Summer ahead! 

Sunshine, leaves and bluebells on the way! 

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