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Welcome to Hands on Consulting

Hands On Consulting is me, Stef Lauer.

Stef Lauer - Customer Relationship Skills Training

I specialise in delivering Customer Relationship Skills Training for the hospitality and outdoor industry across Scotland. I take a holistic approach to your organisation, and tailor the training to your requirements.

Hands On is also your one-stop-shop for Leave No Trace Eco training and First Aid At Work training.

Approach

  • Hands on
  • Tailored to your requirements
  • Focused on practical delivery rather than theory

Outcome

  • Increased positive customer feedback
  • Improved staff satisfaction & retention
  • A comprehensive business review

How can I help you?

Biosphere Guide Experiences Training

Aug 29, 2019

In May/June 2019 I delivered a 5 days training course for the South Ayrshire & Galloway Biosphere Project. 10 local people signed up to diversify what they were already doing or start up their own tourism business. Those were very inspiring days with lots of content from Leave No Trace to Cultural Interpretation, peer-to-peer learning and plenty of practical opportunity to test the new things learnt - all in the stunning setting of Dumfries & Galloway. 

Here a couple of testimonials... 

read more

Latest News

A not so quiet Winter after all with a full Summer ahead! 

Sunshine, leaves and bluebells on the way! 

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